Pagebeat — Support

Something not working, or a question? Write to watch@ab.team with your watch model, its watchOS version and what happened. We answer within a couple of days.

How a session works

Set your book. Tap the book on the home screen: its title and pages, and how far you are. The cover is found for you.
Start. Tap START READING when you open your book. The first time, allow Pagebeat to read your heart rate.
Read. Lower your wrist as you like: raise it and Pagebeat is still there. Pause if you stop for a while.
Finish. Tap Finish, turn the Digital Crown to the pages you read, and Save. You see the pages, the time, and how your heart rate changed.

Questions

The heart rate says “No reading”. The watch had no heart rate for 30 seconds. Wear it snug, a finger’s width above the wrist bone. Check that Pagebeat may read heart rate: on the iPhone, Health → Sharing → Apps → Pagebeat. The session goes on either way.

Why does a workout icon show while I read? A live heart rate on Apple Watch needs a workout session, so a reading session runs as one (Mind and Body). It also keeps Pagebeat on screen when you raise your wrist. When you finish it is thrown away: no workout is saved to Health or Fitness.

The reminder doesn’t come. It is skipped on days you have already met your goal. Otherwise check that it is on (the bell on the home screen) and that notifications for Pagebeat are allowed in the Watch app on your iPhone.

My book has no cover, or the wrong one. Covers come from Open Library, so the watch needs a connection, and the book has to be in their catalogue. Check the title’s spelling; until a cover is found, the book shows its initials.

How do I start over? Delete Pagebeat and install it again: everything it keeps is on the watch, so this clears it all.

How do the free trial and Pro work? Pagebeat is free to try for 7 days: tap START READING and then Start 7-day free trial. After 7 days, reading sessions, heart rate, page logging and reminders need Pagebeat Pro, a one-time purchase (no subscription). Your books, progress and streak stay either way. The trial is tied to your Apple Account, so reinstalling doesn’t restart it.

I bought Pro but it’s locked. Open the Pro screen (GET PRO on the home screen) and tap Restore, signed in with the Apple Account you bought it with. Refunds are handled by Apple: reportaproblem.apple.com.

Is it a medical device? No. The heart rate is for your interest only and does not diagnose anything.